Our experts received direct training from the creators of Lean and Six Sigma and are proven contributors to successful process optimization for diverse industries. With each having over 30 years of experience, our founders continue to be leaders in process design and improvement methodologies and statistical process control. NWCPE leaders make the success of your organization their primary focus and are committed to supporting clients and professionals with substantive and practical approaches.
John Major is a Founding Partner of Northwest Center for Performance Excellence working to promote the implementation of effective Lean Six Sigma based structured continuous improvement programs. John has over 30 years experience leading operational teams within the high tech industry including VP, Customer Support and Service for Xerox Office Products Group, VP, Worldwide Manufacturing & Global Supply Chain for Tektronix Corporation, and most recently as VP, Global Operations for Radisys Corporation. John has led the implementation of continuous improvement programs based on the fusion of Strategy Deployment, Lean Thinking, Six Sigma Structured Problem Solving, and Kaizen Methodology at many diverse companies over the years. He teaches continuous improvement principles at Portland State University and holds both a BS in Mechanical Engineering and an Executive MBA from the University of Washington.
Tom Fabrizio has been teaching leadership, Kaizen, and Lean Systems for over thirty years in a wide range of industries including healthcare, automotive, aerospace and food processing. He is the President and founder of Lean manufacturing Tools, co-founder and principal of Northwest Center for Performance Excellence, and teaches the Lean Certification and Lean Leadership courses at Portland State University’s Center for Executive and Professional Education.
Originally trained by the developers of Lean practices, including Shigeo Shingo from Toyota, Deming Prize-winner Ryuji Fukuda, and the founders of the Japan Institute of Plant Maintenance, he holds an engineering degree from Tufts University, a Master’s Degree in Education from Northeastern University, and Authentic Leadership certification from Naropa University.
Tom has authored a number of books and training manuals on Lean including Lean Tooling, The Five Keys to Lean in Healthcare, 5S for the Office, The Lean Primer, Goals, Measurements, and Results, and Value Stream Management. That said, his greatest passion is getting out on the front line and helping people remove obstacles in their daily work life.
Steve Zagarola is a Six Sigma Master Black Belt with more than 25 years experience in the application of statistical and modern structured approaches to the optimization of manufacturing and transactional processes, quality systems and R&D. He has worked with and provided training and consulting for industries ranging from advanced semiconductors, food and beverage, plastics molding, and wind energy. He has worked to improve manufacturing operations for global organizations on six continents and in English, Spanish, Italian, and German.
Steve is a co-founder and the Managing Partner for NWCPE. He is President of The ZDM group, which specializes in the application of process optimization methodologies in the plastics molding industry. He is the founder and chief instructor of the Six Sigma and Statistical Process Control Programs at Portland State University’s Center for Executive and Professional Education and has served as the Six Sigma Program Manager at Vestas Wind Systems, Director of Quality at Cascade Microtech, and as Senior Manufacturing Manager at The Coca-Cola Company. Steve provided technical editing for the 2012 edition of Six Sigma for Dummies for John Wiley & Sons. He is fluent in English, Spanish, Italian, and German. Steve earned a BS in Mechanical Engineering from Georgia Tech and completed post-graduate studies in Psychology and Statistics at Georgia Tech and Georgia State University.
David Huffman is a Founding Partner of Northwest Center for Performance Excellence. Dave is a Xerox certified Lean Six Sigma Master Black Belt with 30 years of experience in teaching, coaching, and hands-on implementations of continuous improvement and structured problem-solving. He has led continuous improvement efforts utilizing the principles of Lean Six Sigma in diverse situations throughout his career as an Engineer and Engineering Manager at Tektronix, as Director of Quantitative Methods within Xerox service, as a Black Belt and Master Black Belt for Xerox Customer Support, as manager of Quality at Vestas Wind Systems, and as VP of Service at Xerox International Partners. Dave teaches Lean and Six Sigma at Portland State University, he holds a BS in Chemistry from Lewis and Clark College, a Ph.D. in Chemistry from Oregon State University, and an MBA from the University of Phoenix.
Andrea S. Jones (MS, MBA, PMP) has been consulting on Process Improvement and Project Management in Portland, OR since 2006 and is an associate member of the Northwest Center for Performance Excellence (NWCPE). She brings order to chaos in the initial project definition and scoping phases, and helps clients organize and structure projects for success. Andrea is a graduate of the Massachusetts Institute of Technology’s Leaders for Operations program, earning an MBA and Masters in Engineering with a focus on Lean Enterprise. She is also a certified Project Management Professional (PMP).
Jose Antonio is a Master Six Sigma Black Belt with 25 years of experience in the practical application of statistical quality methods in quality, production, maintenance, engineering and process automation for manufacturing and service industries. He regularly leads Lean Six Sigma projects employing methodologies such as the design of experiments and continuous improvement Kaizens to achieve a significant reduction in process variation, and six and seven-digit dollar savings to the bottom-line.
Jose Antonio graduated as an Electronics and Communications Engineer from the Instituto Tecnológico y de Estudios Superiores de Monterrey where he also did a post-graduate in World Class Manufacturing.
Aubrey Kendall is a certified Lean Six Sigma Black Belt with more than 20 years of experience improving system performance in multiple industries including healthcare, aerospace, and renewable energy.
Aubrey’s work experience as a tool design engineer and manufacturing engineer with Boeing and Lockheed Martin, supplier quality engineer at Vestas Wind Systems and a Lean Six Sigma Black Belt process improvement trainer and leader with two major healthcare systems makes a Lean or Six Sigma workshop with Aubrey pragmatic and relevant.
He earned a Bachelor of Science degree from Brigham Young University and a Master of Business Administration from Clemson University.